Non-emergency medical, paired trips and payer rules.
Outbound and return optimized together around the appointment window. Mobility-type matching, will-call returns, payer-rule enforcement.
Outbound and return planned as one unit. Mobility type matched to vehicle. Will-call returns held in a waiting pool with per-payer SLA.
Operators in care come to Mycelium when their spreadsheets stop scaling — when every morning starts with an exception, when three branches or three airports have three different rule books, when a 45-minute customer window needs to become 30.
Each trip-pair is matched against vehicle capability automatically. Aide and escort requirements travel with the passenger record.
| CAR | SEDAN XL | LIFT-VAN | BARI-VAN | STRETCHER-VAN | ACC-ESCORT | |
|---|---|---|---|---|---|---|
| AMBULATORY | ✓ default | ✓ | ||||
| WHEELCHAIR | ✓ lift | ✓ + aide | ||||
| BARIATRIC | ✓ 400 lb+ | |||||
| STRETCHER | ✓ prone | |||||
| SPECIAL-NEEDS CHILD | ✓ | ✓ aide pref |
The return is part of the route.
Outbound and return plan together as one unit against the appointment window. Will-call returns with per-payer wait windows. Chain-of-custody logging for compliance.
- Mobility-type matching: ambulatory, wheelchair, bariatric, stretcher
- Caregiver and escort constraints carried through the whole trip
- Multi-provider dispatch across owned, contracted, on-demand
Payer rules as configuration, not as code.
HMO, Medicaid, private, self-pay. Each path has its own eligibility checks, cost controls, and billing export format. Rules are per-project configuration, not a release cycle.
- Separate billing exports per payer
- Trip-pair routing holds outbound and return around the appointment
- Fewer missed return rides, cleaner payer disputes
What the numbers look like in production.
Send a week of trip-pairs and payer rules. We'll model the appointment-window math.
A real week of trip-pairs beats any demo. Thirty-minute call, honest deltas.