Field service, skill-matched and priority-windowed.
Skill-based technician routing, appointment windows, parts and equipment constraints. Priority scheduling honors SLA.
Tickets match against technician skills, certifications, and the parts they're carrying today. Priority windows tighten the match.
Operators in technicians come to Mycelium when their spreadsheets stop scaling — when every morning starts with an exception, when three branches or three airports have three different rule books, when a 45-minute customer window needs to become 30.
A technician is not just a driver.
Skill-based routing matches technicians to jobs by certification and experience. Parts and equipment constraints check inventory before a job is scheduled. Priority tickets honor SLA against real traffic.
- Skill and certification matching per ticket
- Appointment windows as hard constraints
- Parts-aware scheduling, not retrofitted
Territories that adapt when rigidity costs more than it saves.
Fixed territories simplify planning, but they cost drive time when the shape of the day doesn't match the shape of the map. Mycelium optimizes against territory preference as a soft constraint, crossing boundaries only when it reduces total drive time.
- Service management platform integration for ticket sync
- Dispatcher replan runs autonomously as the day unfolds
- Plan-vs-actual reconciliation per technician per day
What the numbers look like in production.
Send a week of tickets and skill matrix. We'll model the territory split.
A real week of tickets beats any demo. Thirty-minute call, honest deltas.